Policies

Welcome

Welcome to Zoe&Bruno, where you will find a unique and affordable selection of premium Czech glass beads, which aren’t always available here in Australia. For more information about my beads, you can send an email to rhiannon@ zoeandbruno.com.

Payment

Please note - All my prices are in AUD (Australian Dollars). Feel free to select your own currency in the top right-hand corner.

♥ Australian Buyers
I accept PayPal, but you are welcome to pay via Bank Deposit.
If you would prefer to pay via Bank Deposit, please send an email to rhiannon@zoeandbruno.com and I will provide you with my banking details.

♥ International Buyers
Sorry, payment options are a little limited, so at this time I only accept PayPal.

Shipping

♥ Postage Days
I visit the post office Monday, Wednesday and Friday. Any beads purchased on the days stated will be sent on the following shipping day to ensure your beads are packaged with care.

All orders are shipped within 48 hours after payment is received (except for weekends.)

You should expect to see your beads within (Australia 3-4 and International 7-10 working days.)

♥ Postage Cost
Shipping/Postage cost is based on order price.

Australian customers -
$5.00 (for orders under $50 AUD)
$10.00 (for orders over $50 - $100 AUD)

International Customers -
$7.00 (for orders under $50 AUD)
$14.00 (for orders over $50 - $100 AUD)

♥ Shipping Upgrades 

♥ Australia

- Priority Shipping
For slightly quicker delivery. Tracking is not included.
(1-4 business days.)

Priority post fee - $0.50 AUD.

- Registered Shipping
All orders are welcome to have the shipping upgraded to Registered Post. 
Tracking is included (Delivery time estimate between 2-6 business days.)
Registered post fee - $3.80 AUD.

- Express Shipping
For next business day, delievery via Express is a flat rate of $10.85 AUD.

♥ International

- Registered Shipping
All orders are welcome to have the shipping upgraded to registered post. 
Although, please note; tracking is not included, (Delivery time estimate between 6 business days.)
Registered post fee - $24.60 AUD.

- Express Shipping
Express is a flat rate of $42.10 AUD, however, the 'parcel' cannot weigh more than 500g or be thicker than 20mm otherwise extra charges may apply. (Delivery time estimate between 4 business days.

♥ Correct Address?
All 'orders' will be sent to the address provided through checkout. So if your purchase is a gift for a friend or you have a change of address, please contact me with your correct details.

♥ Fees: Some countries may have extra government taxes & charges that may be issued upon arrival into your country. To avoid any unexpected fees, check with your local post office. Zoe&Bruno cannot be held responsible for these additional charges. The receiver must be held accountable.

Refunds and Exchanges

With every purchase I make, all beads are carefully handled and checked for imperfections to assure the quality of the beads I sell here are to a high standard. Therefore if for any reason you are unhappy with your beads, I will gladly offer a 30-day money back guarantee. Refund does not include shipping costs at the present time. All beads must be in there original state and packaging. All refunds can only be credited to the original purchaser through either their Paypal or bank account from which they made payment.

Additional Policies and FAQs

If for any reason you are unhappy with your purchase, please do not hesitate to contact me. I take a lot of pride in all of my beads and take a lot of care packaging them, so they arrive safely at their new home. I am happy to resolve any problems or difficulties you may be experiencing within my store.

Last Updated December 4, 2018